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Education & Courses Professional Training Courses

Airlines Reservations, eTicketing & PNR Management Training

  • Airlines Reservations, eTicketing & PNR Management Training
  • Airlines Reservations, eTicketing & PNR Management Training
Description
Date : 29/06/2020
Location :Rawalpindi

Airlines Reservations, eTicketing & PNR Management Training course outline:

Lesson 1 – Introduction, signing in and out, encode and decode

Part 1 – Introduction to the course

Part 2 – Signing in and out of a System

Part 3 – Agent work areas

Part 4 – Encode cities and airports

    Part 5 – Decode cities and airports

    Part 6 – Encode and decode airlines

Lesson 2 – Displaying a PNR

    Part 1 – Display a PNR

    Part 2 – Similar name lists

    Part 3 – Redisplay PNR

    Part 4 – PNR subfields

    Part 5 – PNR history

    Part 6 – Record locator return

Lesson 3 – Timetables, availability, schedules, access types

    Part 1 – Timetable displays

    Part 2 – Return timetables

    Part 3 – Basic flight availability

    Part 4 – Availability from a timetable

    Part 5 – Schedule displays

    Part 6 – Flight information

    Part 7 – Availability access levels

Lesson 4 – Return availability, availability change entries, airline alliances

    Part 1 – Journey types

    Part 2 – Return availability

    Part 3 – Availability change entries

    Part 4 – Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 – Building a PNR

Part 1 – Booking seats on nonstop and direct flights

    Part 2 – Booking seats on connections

    Part 3 – Enter basic name elements

    Part 4 – Enter name elements with PTCs

    Part 5 – Enter contact elements

    Part 6 – Enter a ticketing element

    Part 7 – Enter a received-from element

    Part 8 – Build and end a complete PNR

    Part 9 – Priority waitlist

    Part 10 – Open segments

    Part 11 – ARNK segments

Lesson 6 – Practice building a PNR

    Part 1 – Practice building a PNR I

    Part 2 – Practice building a PNR II

Lesson 7 – E-mailing, Frequent Flyer Element

    Part 1 – E-mail element

    Part 2 – Frequent flyer element

Lesson 8 – General remark, OSI elements, SSR elements

    Part 1 – General Remark Element

    Part 2 – OSI Element

    Part 3 – SSR Element

    Part 4 – TSA Secure Flight documentation

Lesson 9 – Canceling and changing PNR elements

    Part 1 – Canceling mandatory elements

    Part 2 – Change ticketing and phone elements

    Part 3 – Update name elements

    Part 4 – Canceling optional PNR elements

    Part 5 – Changing address and general remark elements

    Part 6 – Changing OSI elements

    Part 7 – Changing SSR elements

    Part 8 – Rebooking itinerary segments

    Part 9 – Split a PNR in six steps

Lesson 10 – Advance seating requests

    Part 1 – Basic seating request

    Part 2 – Seating requests with area preference

    Part 3 – Seating requests with psgr type

    Part 4 – Entering a seat wish

Lesson 11 – Seat maps and booking specific seats

    Part 1 – Seat map from a PNR

    Part 2 – Seat map from availability

    Part 3 – Request specific seats

    Part 4 – Specific seat wish

    Part 5 – Modify seating elements

    Part 6 – Paid seating

Lesson 12 – Fare displays and rules

    Part 1 – Classes of service, normal and excursion fares

    Part 2 – Fare displays

    Part 3 – Fare displays for a specific carrier

    Part 4 – Fare displays with specific dates

    Part 5 – Fare displays for a specific fare type

    Part 6 – Fare display with taxes

    Part 7 – Fare display with combination of modifiers

    Part 8 – Changing fare displays

    Part 9 – Fare notes

    Part 10 – Displaying specific categories of fare notes

Lesson 13 – Pricing itineraries

    Part 1 – Basic itinerary pricing

    Part 2 – Moving to a single passenger pricing display

    Part 3 – Best buy pricing

    Part 4 – Stored pricing

    Part 5 – Displaying a TST from a list

    Part 6 – Form of payment**US and Canada

    Part 7 – Form of payment**all other countries

    Part 8 – Miscellaneous fare elements

Lesson 14 – Issuing tickets

    Part 1 – Introduction to ticketing

    Part 2 – Electronic ticketing

    Part 3 – Issuing electronic tickets

    Part 4 – Interline electronic tickets

    Part 5 – Ticketing with consolidator fares

    Part 6 – Issuing paper tickets

    Part 7 – Voiding tickets

    Part 8 – Ticket exchange overview

Lesson 15 – Issuing EMDs

    Part 1 – Ancillary services and EMDs

    Part 2 – Pricing an ancillary service

    Part 3 – Issuing an EMD

    Part 4 – Standalone EMDs

Lesson 16 – Queues

    Part 1 – Introduction to queues

    Part 2 – Taking queue counts

    Part 3 – Queue placement

    Part 4 – Option element

    Part 5 – Accessing a queue

    Part 6 – Removing a PNR from queue

    Part 7 – Placing a PNR on the delay queue

Lesson 17 – Queue Tasks

    Part 1 – Changing segment status

    Part 2 – Queue task: waitlist clearance queue

    Part 3 – Queue task: schedule changes

    Part 4 – Queue task: confirmation queue

    Part 5 – Queue task: waitlist assurance

    Part 6 – Queue task: consolidator fares

Lesson 18 – Calculator and currency functions, minimum connect times

    Part 1 – System calendar functions

    Part 2 – System clock functions

    Part 3 – System calculator functions

    Part 4 – Currency conversion

    Part 5 – Minimum connecting times

Lesson 19 – Help system & Advanced Information

    Part 1 – Using the Help system

    Part 2 – Using the AIS

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